Councillor Martin Williams - August 2017

Mayor Herman Mashaba and Finance MMC Rabelani Dagada have pledged to fix the billing problems besetting the City. While progress is being made, pre-termination notices and cut-offs are still causing concern.

What can you do?
  
Rule number one: be prepared

Many residents are receiving pre-termination notices when they have in fact paid, or they have not received  a bill. 

Let’s be practical. 

IF YOU HAVE PAID

Print proof of payment. Keep it handy, along with your account and any other relevant documents (emails, etc). If anyone arrives to cut you off or to serve a pre-termination notice, show them proof that your account is up to date. Keep a record of this interaction. 

NO BILL RECEIVED

Until the system is sorted, here are steps you could take to ensure you receive your account on time. Don’t leave it to chance. 

1. Register as a user on http ://eservices . joburg . org . za Keep your account number and PIN handy when using this service.  Follow the link “water and lights invoices online” in order to VIEW and download your account PDF. 

2. You can change your due date (to anywhere between  15th and month end) on the eservices site. Or you can email your preferred date to duedates@joburg.org.za, giving your account number and contact details. 

Please try to get a ref number  by0860 562874. Send that to your councillor martcw7@gmail.com. 
  
PRE-TERMINATION  NOTICE 
  
Please email the following to your councillor martcw7@gmail.com 
Name: 
Cell: 
Email: 
Street Address: 
Account number: 
Service affected (water, electricity): 
Reference number: 
Attach Proof of payment AND  pre-termination notice.