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Councillor Martin Williams - August 2017

Mayor gets tough!


Apologies to all those who are experiencing difficulties with the City’s billing system. 
  
Mayor Herman Mashaba has “put the entire leadership of the Department on terms. Either there will be resolution of the City’s Billing system or there must be consequences”.   
  
Please see the Mayor’s full statement (attached). 
  
In addition, here’s a suggestion for those who are not receiving bills on time
1.            Register as a user on http://eservices.joburg.org.za Keep your account number and PIN handy when using this service.  Follow the link “water and lights invoices online” in order to VIEW and download your account PDF. 
2.            You can change your due date (to anywhere between  15 th and month end) on the eservices site. Or you can email your preferred date to duedates@joburg.org.za, giving your account number and preferred date. 
 

Tips for Surviving the Billing Crisis

Mayor Herman Mashaba and Finance MMC Rabelani Dagada have pledged to fix the billing problems besetting the City. While progress is being made, pre-termination notices and cut-offs are still causing concern.

What can you do?

  
Rule number one: be prepared

Many residents are receiving pre-termination notices when they have in fact paid, or they have not received  a bill. 

Let’s be practical. 

IF YOU HAVE PAID

Print proof of payment. Keep it handy, along with your account and any other relevant documents (emails, etc). If anyone arrives to cut you off or to serve a pre-termination notice, show them proof that your account is up to date. Keep a record of this interaction. 

NO BILL RECEIVED

Until the system is sorted, here are steps you could take to ensure you receive your account on time. Don’t leave it to chance. 

1. Register as a user on http://eservices.joburg.org.za Keep your account number and PIN handy when using this service.  Follow the link “water and lights invoices online” in order to VIEW and download your account PDF. 

2. You can change your due date (to anywhere between  15th and month end) on the eservices site. Or you can email your preferred date to duedates@joburg.org.za, giving your account number and contact details. 

Please try to get a ref number  by0860 562874. Send that to your councillor martcw7@gmail.com
  
PRE-TERMINATION  NOTICE 
  
Please email the following to your councillor martcw7@gmail.com 
Name: 
Cell: 
Email: 
Street Address: 
Account number: 
Service affected (water, electricity): 
Reference number: 
Attach Proof of payment AND  pre-termination notice. 
  

Important Contacts

BEAGLE CONTROL ROOM: 011 678 1972 www.beaglewatch.co.za
HGC Committee: info@hurlingham.org.za security@hurlingham.org.za environment@hurlingham.org.za membership@hurlingham.org.za statements@hurlingham.org.za
Flying Squad: 10 111
Randburg SAPS vehicles: 071 675 7115 / 6
Ambulance: City: 011 375 5911
ER24: 084 124
Netcare 911: 082 911
Randburg Police: 011 449 9115 / 9110 / 9117 10111 for an emergency
Joburg Metro Police: ​011 375 5911
Ward Councillor: 083 459 6152 Martin Williams martcw7@gmail.com
Joburg call centre: 0860-JOBURG
0860-562-874
Includes City Parks and Pikitup
See Community Info --> Overview section for a full list of numbers
Water Issues: Joburg Water

011 375 5555
​customerservice@jwater.co.za
Electricity Issues: http://​www.citypower.co.za ​and click "Fault Reporting" or on mobile http://citypower.mobi
Road Issues: ​hotline@jra.org.za
Environmental Contraventions: 011 587 4232 1st point of contact for any issues arising from the Health Act (noise, restaurants, unsanitary backyards etc) abednigot@joburg.org.za
Pollution: 011 226 8328 WisemanN@joburg.org.za
Revenue Queries: ​011 375 5555
Traffic Signs and Markings: Jurie Swart JRA - Assistant Manager, Traffic Signs and Markings section for Region B jswart@jra.org.za
Region B Contacts and Information: http://hurlingham.alpha.structureit.net/media/48375/Region-B.pdf
Building regulations: 011 407 6111
Eskom: 086 003 7566